What we have learnt and what measures we have now put in place:
When COVID-19 struck, standard cancellation and refund policies did not apply in every case. Different countries and suppliers had different rules and procedures.
We have had to change our policies and the way in which we work to protect you and give you peace of mind when booking a holiday in the future.
What we are doing:
Most of our suppliers have now introduced more flexible booking policies. We will endeavour to work only with companies that we feel we can trust.
Verbier:
When the Swiss ski resorts closed due to COVID-19 all Swiss hotels and agents offered guests full refunds as a blanket policy. Therefore, we have full confidence in booking properties for our customers in Switzerland.
The standard of cleaning in Swiss managed properties has always been high and this will continue with additional measures in place including contactless arrival procedures. Click here to find out more.
Find out what’s happening in Verbier this Summer:
Our Managed Properties:
Mountain Beds manage a small number of properties in Verbier which you are able to book through our website. These properties have cancellation protection with Master Cancel. This offers flexible terms and conditions when booking including a full refund if you have to cancel up to two days before check-in. Look out for the Master Cancel Logo on our managed properties.
Take a look through our managed properties with Master Cancel protection:
Other resorts, countries and suppliers:
Other countries and suppliers have different policies regarding cancellation. We will always try to find you the perfect holiday and will remind you to check the terms and conditions of any accommodation or holiday supplier before you book. Package holidays are a safer option because they are covered by ATOL in case they fail. Also if they cancel your holiday they must offer an alternative or a refund.
You must always take out adequate insurance should you have to cancel or become unable to travel. We work with MPI Brokers who cover emergency medical expenses should you contract COVID-19 whilst abroad.
For information on MPI holiday insurance.